MMS Problems on an Android (2024)

When you can't send or receive multimedia messages, or MMS, on your Android smartphone, the problem could be the result of either network issues or a software problem with the phone. Depending on the cause of the MMS problems, you may end up completely wiping your phone's data.

Network Connection

  1. Check the Android phone's network connection if you can't send or receiving MMS messages. An active cellular data connection is required to use the MMS function. Open the phone's Settings and tap “Wireless and Network Settings.” Tap “Mobile Networks” to confirm it is enabled. If not, enable it and attempt to send a MMS message. If you are outside your provider's network, enable data roaming to use MMS, although the MMS features may not function properly until you are back in your provider's network.

Data Plan

  1. If your Android phone is newly activated, check that your service plan includes a data plan. Most providers require that Android users have a smartphone data plan included in their service. Depending on your provider, you can either check your plan online through the provider's website or by calling customer service. If data is not included, ask the provider to add it to your plan. Most providers activate the data coverage immediately so that you can use your MMS service.

Soft Reset

  1. A soft reset clears up a range of issues on Android phones. If MMS problems persist, soft reset your phone. The soft reset, or battery pull, does not negatively affect your phone. It may provide your phone with the boost it needs to function properly. Pull out the phone's battery and leave it out for 45 seconds. Replace the battery and turn on the phone. Send a test message to determine if the problem is resolved.

Hard Reset

  1. A last resort option for fixing MMS problems on the Android phone is a hard reset. The hard reset removes the data on the phone and resets its settings. Back up your phone's files before doing a hard reset. Open your phone's settings and tap “Privacy.” Tap “Factory Data Reset” and follow the prompts to finish the hard reset. When the Android restarts, you will need to go through the phone setup process again.

MMS Problems on an Android (2024)

FAQs

Why does my Android have trouble receiving MMS messages? ›

If your MMS messages fail to download on an Android, it could be because the Auto-download MMS setting is incorrect. In the Messages app, tap the 3-dots menu in the top-right corner, and go to Settings > Advanced > Auto-download MMS. If the option is on, try turning it off and manually downloading your MMS message.

How do I reset my MMS settings? ›

On your Android phone, Tap Settings > General management > Reset. Select Reset network settings from the given options. If necessary, you need to enter the screen unlock PIN or password to continue. Then tap Reset settings to confirm.

Why do MMS messages fail to send? ›

Check the Android phone's network connection if you can't send or receiving MMS messages. An active cellular data connection is required to use the MMS function. Open the phone's Settings and tap “Wireless and Network Settings.” Tap “Mobile Networks” to confirm it is enabled.

Does MMS work with Android? ›

Android devices can send and receive both SMS and MMS messages through the Messages app.

Why am I not receiving text messages on my Android? ›

If you're not receiving Android notifications, check to see if Do Not Disturb or Airplane Mode are turned on, and turn them off. Make sure system notifications and app notifications are turned on in your settings. Your power or data settings could also be preventing apps from retrieving notification alerts.

Why aren't my texts delivering to a certain person on Android? ›

Blocked Number: The recipient may have blocked your number, which prevents your texts from being delivered. Phone Settings: The recipient's phone might be set to Do Not Disturb or has other restrictions. Service Outage: Sometimes, service providers experience outages which message delivery.

How do I get my MMS back? ›

How to Enable MMS on Android
  1. Go into your Settings app.
  2. Select the connections section of Settings.
  3. Find the section that says Mobile networks, and select it.
  4. Find the section that says “Access Point Names” and go into it.
  5. Select the button that says “Menu.”
  6. Choose the option that says “Reset to default.”

Why can't I send pictures through text on my Android? ›

Make sure MMS is enabled, as photo texts are sent via MMS instead of SMS. Ensure your cellular data is enabled, and that you have an active cellular plan. Restart your messages app or phone to clear out corrupt data or glitches.

Why won't my text messages send on my Android? ›

To fix an Android that won't send text messages, try restarting it or checking for updates. Check if you've been blocked by the recipient, or if your carrier is having network issues. You can also try clearing the messages cache or making sure your SIM card is installed properly.

Does anyone use MMS anymore? ›

Decline and discontinuation

Due to lower cost and improved functionality provided by modern internet-based instant messengers such as WhatsApp, Telegram, and Signal, MMS has been discontinued by several telcos since the early 2020s.

Why do text messages fail to send? ›

Some common reasons why SMS messages may be failing to send: The destination handset is unreachable. The destination phone number does not support Text. The SMS message exceeds the 160 character limit.

Can MMS be blocked? ›

While there is no way to block multimedia messages without blocking the sender, you can disable auto-download. This will require you to manually download any MMS files you want to keep and delete multimedia messages without downloading the contents.

How to fix MMS on Android? ›

How to fix MMS issues on Android
  1. Check the attachment size. First, check the size of the attachment that you want to send or receive. ...
  2. Restart your phone. ...
  3. Check your network connection. ...
  4. Turn on mobile data. ...
  5. Toggle auto-download MMS. ...
  6. Clear data in the Messages app.
Jan 15, 2024

How do I switch to MMS on Android? ›

How do I switch from SMS to MMS?
  1. Open the app for Messages.
  2. Tap on the conversation in question.
  3. Tap on the message's timestamp.
  4. You will see the option to “Switch to text (SMS/MMS).” Click on it.

What is the difference between a text message and a MMS message? ›

A text message of up to 160 characters without an attached file is known as an SMS, while a text that includes a file—like a picture, video, emoji, or a website link—becomes an MMS.

How to activate MMS Messaging? ›

How to Enable MMS on Android
  1. Go into your Settings app.
  2. Select the connections section of Settings.
  3. Find the section that says Mobile networks, and select it.
  4. Find the section that says “Access Point Names” and go into it.
  5. Select the button that says “Menu.”
  6. Choose the option that says “Reset to default.”

Why am I not receiving pictures on my Android? ›

Clear App Cache and Data:Sometimes, accumulated app data can cause issues. Clearing the app's cache and data might help. Go to "Settings" > "Apps."Find your messaging app and tap on it. Tap on "Storage" and then "Clear cache" and "Clear data."Update Messaging App:Ensure that your messaging app is up to date.

How do you switch from MMS to SMS on Android? ›

Open Google Messages . Tap the conversation with an undelivered message. Tap the timestamp of the undelivered message. Tap Switch to text (SMS/MMS).

Why am I not getting group texts on my Android phone? ›

If you encounter issues with group messaging, check that the 'Group conversation' setting is enabled under Multimedia messages in the app's settings. This setting ensures you can send and receive messages in a group chat format.

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